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Body cameras in health care: The debate

Body cameras in health care: The debate

Is it appropriate for healthcare professionals to wear body cameras? Here are some pros and cons, according to those debating this issue:

Pros
Provide evidence in malpractice litigation
Prompt better behavior by patients, families, and healthcare workers when they know they’re being recorded
De-escalate potentially volatile situations

Cons
Potential security and privacy violations
Interference with honest communication, especially with regard to sensitive healthcare topics such as mental health and drug misuse
Feasibility of safely storing protecting recordings

Read more on here. And we welcome your opinion on this topic.

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Reducing holiday stress

Reducing holiday stress

Limiting the stress that comes with the holidays requires a bit of planning. The Cleveland Clinic offers some suggestions built around the activities that can be the most anxiety-inducing: Limiting the stress that comes with the holidays requires a bit of planning. The Cleveland Clinic offers some suggestions built around the activities that can be the most anxiety-inducing:

• Holiday shopping

• Planning family gatherings

• Scheduling time with family and friends

• Taking care of yourself—eating well and staying active

• Managing your time

• Coping with the holiday blues

You can read more here.

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Hospitals find creative strategies in wake of severe shortage of IV saline

Hospitals find creative strategies in wake of severe shortage of IV saline

More than 2 months after Hurricane Maria devastated Puerto Rico, which produces most of the saline used in the United States, hospitals are having to find creative strategies such as administering IV drugs in syringes rather than minibags to handle the shortage. Read more.

via Medscape

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Manage Budget and Forecast

Manage Budget and Forecast

Manage Budget and Forecast 

Important notice to students:

  1. Manage Budget and ForecastStudents must submit assessments by due dates; otherwise, they will incur a fine of $50.00.per Unit (if submitted within one week after the due date) followed by $100.00 per Unit (if submitted within two weeks after the due date) and $150.00 per Unit (if submitted within one month after the due date). If you don’t submit assessments even by one month, or do not pay fines, HIBT may report to DIBP as against non-completion of assessments and non-payment of fees and fines, and it may affect your student visa.
  1. Plagiarism is not accepted in Australian education system and at HIBT. You should not practice any plagiarism in your assessments or any other works. If you are found to practice plagiarism, or your assessment has been found to be plagiarised, you will be fined $250 (for first time) followed by $500 (for second time) and $1000 (for third time). If you are still found to be plagiarised after the third time, HIBT will report to DIBP as against plagiarism and it may affect your student visa.

Assessor Notes: (inclusive of reassessment, reasonable adjust

Result:  Competent   |   Not Yet Competent   |   Not Assessed

Student Declaration:  I declare that I have been assessed in this unit, and I have been advised of my result.  I also am aware of my appeal rights.

Name:          _________________________________

Signature:    _________________________________

Date:           ____/_____/_____

Assessor Declaration:  I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Name:          ____________________________

Signature:    ____________________________

Date:           ____/_____/_____

SSESSMENT 1 – WRITTEN ASSESSMENT

1.1 Define budgets. Define and differentiate cash, revenue and expenditure items by providing an example of each category and which budget it is relevant to when preparing.(PC 1.1)

1.2 Define the following:

–           Fixed and flexible budget

–           Fixed cost and variable cost

–           Breakeven point

–           Types of budgets

1.3 How is the budget process affected by revenue forecasting and what are the limitations in the revenue forecasting technique and how can the same be countered? (PC 3.4)

1.4 Explain the role and function of budgets in helping an organisation reach its objectives.(PC 1.2)

1.5 List five controls that could be used to monitor an organisation’s budget, also briefly explain the importance of variance analysis.(PC 3.3)

1.6 List the steps associated with preparing and documenting the budget process and forecasting estimates. (PC 4.2)

1.7 Explain why stakeholders should be included in the discussion and negotiations of the budget. List stakeholders that have a stake in the outcome of the budget. (PC 1.3)

1.8 What are budget performance indicators? In addition, explain the role of performance indicators in managing budgets and how are expenditure milestones set up? (PC 1.4)

1.9 What are the reasons why Cash Flow Risk may occur? How can Cash Flow Risk be reduced? (PC 2.4)

1.10 In your meeting with your CEO, he has asked you for your input in establishing budget timelines. How could you use the concept of budget calendar in describing reporting timelines and respond back to the CEO? (PC 3.2)

1.11 Auditing of the budget process in any organisation is of great importance which needs to be conducted every two to three years. What does the budget audit examine and detect and the necessary corrective action that needs to be considered.(PC 4.2)

case study and prepare budget using the information:

Revenue,

Operating expenses,

Integrated income statement,

Cash budget, for the quarter ending 30 June 2015,

Ensure that your budget is presented in table, graph or other forms that enables understanding and clarity.    

YOU are the “chairperson” of the budget committee of Dominic’s Inc. Management want to have a quarterly budget to ensure sales operating expenses are well planned implemented and monitored and controlled to achieve improved operating outcome than was done last quarter. As such the budget lines for sales cogs and operating expense have been provided to you as a guide for the next quarter budgets.

  1. A) Dominic’s Inc Co. sells three products, A, B and C. Sales results for March 2015 was:
Product Units Sold Sales price Per unit Sales Value

$

 A 6,000 6 36,000
B 12,000 10 120,000
C 15,000 4 60,000
È Additional information
Sales quantities (units) are expected to be the same in April and May and will increase by 10% in June. Sales prices are forecast to increase to $8 (Product A), $12 (Product B) and $5 (Product C) as from June.

B)Dominic’s Inc also had the following operating expenses for the three months ended 31 March 2015.

ITEM Amount ($)
Accounting Fees 800
Advertising 2,400
Bank charges 620
Depreciation 3,500
Electricity 2,320
Insurances 6,818
Interest Paid 6,210
Rent 24,000
Stationery 2,060
Sundries 1,264
Superannuation (office staff) 5,462
Telephone 4,262
Wages (office staff) 60,680
Total operating expenses

 

ÈAdditional information:
Advertising costs are expected to increase by $1,000 next three months.
Depreciation charges are the same every quarter.
Insurances will rise by $500 next three months.
Interest paid is the same each quarter.
Annual Rent will increase by 3% for the quarter
Superannuation is 9% of wages
Wages paid are expected to increase by 4% each quarter.
All other operating expenses are expected to increase by 4% each quarter.
  1. C) In the last quarter the business became financially strapped. It lacked enough cash to meet its recurrent financial obligation. This had to be avoided to ensure continuity of the business and competitiveness in the market place.

Dominic’s Inc. also provided you with actual sales for January and February and forecasted sales for March, April, May and June as follows:

  JAN FEB
Actual: $192,000 $218,000
Forecast:

 Based on company experience, it is estimated that 35 percent of a month’s sales are collected in the month of sale, 48, percent in the month following the sale, and 16 percent in the second month following the sale.

  • q Templates:

Sales Budget

Product Units Sold Sales price Per unit Sales Value

$

April      
Product A
Product B
Product C
May      
Product A
Product B
Product C
June      
Product A
Product B
Product C
TOTAL

Operating Expenses Budget

/for the three months ending 30 June 2015/

Marketing $
Advertising
Administration
Accounting Fees
Depreciation
Electricity
Insurances
Interest Paid
Rent
Stationery
Sundries
Superannuation (office staff)
Telephone
Wages (office staff)
Financial expenses
Bank charges
Total operating expenses

Budgeted income statement

/for the three months ending 30 June 2015/ 

Revenue
Sales
Less
Operating expenses
Marketing
Advertising
Administration
Accounting Fees
Depreciation
Electricity
Insurances
Interest Paid
Rent
Stationery
Sundries
Superannuation (office staff)
Telephone
Wages (office staff)
Financial expenses
Bank charges
Total operating expenses
Net profit

Calculate the estimated cash collections for April, May, and June: 

Collection Policy April May June
  35% current months sales
48% prior month’s sales
16% second prior month’s sales
Total cash collection

In the course of setting up the budget who will be the stakeholders that you will need to consult on one hand and communicate the forecast outcome regarding the budget?

Q2As part of a practical test at an interview for the position of an accounts assistant, the accountant gave you the below budgeted statement of financial performance and asked you to consider the budget versus actual figures given for the end of the first quarter for Take Fast Ltd and complete the table with the variance amount, percentage of budget variance to actual and if the variance is favorable or unfavorable and answer the below mentioned questions.

                                                      Take Fast Ltd

Budgeted statement of financial performance

March 20xx budget v actual

  BUDGET ACTUAL VARIANCE AMOUNT VARIANCE % VARIANCE

F/UF

Sale: credit (30 days) $20,000.00 $47,500.00
Sale: cash $18,000.00 $16,800.00
Total $38,000.00 $64,300.00
Cost of goods sold $10,000.00 $9,000.00
Wages $8,000.00 $13,000.00
Electricity $3,000.00 $3,000.00
Rent $7,500.00 $7,500.00
Total $28,000.00 $32,500.00
Sales contribution $10,000 $31,800.00      
           
  1. From the figures shown, what type of business is it and what line/lines affect your answer?
  2. Based on the figures, what are the main aims of the business?
  3. If you were the manager with what would you be concerned about?
  4. What recommendations would you make to the client?

Q3 By using the breakeven formula listed below calculate the number of units needed to break even.

Sales = Variable expenses + Fixed expenses + Profit

Contribution Income Statement

For the year ended 30 June 2015

  Total Per unit
Sales $500,000 $200
Less variable expense $300,000 $120
Contribution Margin 200,000
Less fixed expenses $150,000
Net Income $50,000

 

Q4)Maan Snack Bar wishes to prepare a cash budget for July, August and September. Your job as the manager is to prepare this budget and the accompanying analysis and action plan for the owners.
1) Complete the cash budget below using the information following.
2) Analyse the two questions relating to Maan Snack Bar’s cash position.
3) Prepare an action plan for the upcoming year
Information provided to complete the cash budget. Use only whole dollars.
The closing balance for June is $10,500.
Cash sales:

July – $11,000

Aug – $11,500

Sep – $12,000

Credit sales:

July – $14,000

Aug – $13,500

Sep – $ 15,300

Cash receipts from accounts are 80% of the credit sales in the month.
Other income is from merchandise and is 2.5% of September cash and credit sales only.
Cash payments are made every month and are 27% of cash sales.
Payments to creditors are made every month and are 13% of total cash receipts.
Salaries and wages are paid every month and are $9,335.
Interest payments are made every month and are $1,177.
Operating expenses are paid, $1,223 for July, $1223 for August and $1,322 for September. Loan repayments are made every month and are $3,335.
 

Maan Snack Bar
Cash Budget for the months July, August, and September
July Aug Sep
Opening bank balance
Receipts
Cash Sales
Cash receipts from accounts
Other
Total Receipts
Cash Available
Payments
Payments to creditors
Salaries and Wages
Interest payments
Operating Expenses
Loan Repayments
Total Payments
Q5)You are given the following information for Maan trading research service for the coming financial year 2016
Expected fees $450,000
Marketing expense:
Fixed Advertising $7,800 per annum
Advertising 4 % of Expected fees
Financial expense:
Interest paid $2,400 per month
Bank charges $300 per month
Administration expense:
Accounting staff cost $9,000 per month
Stationary $380 per month
Depreciation of office equipment $9,500 per year
Depreciation of motor vehicles $14,400 per year
Rent $3,000 per month
Travelling expense $30,000 per year
Work cover 4% of total salaries
Superannuation 9.5% of total salaries
Telecommunication $2,000 per month
  1. Required: Prepare annual budgeted expense for coming year 2016.
  2. How the expenditure milestones are set up?
  3. Discuss what type of verifiable data and sources can provide information to prepare budgets and forecasts.

Q6)Using the results provided below in regard to the production for Coffee tables 2 and the other information. You are required to compute the direct labour budget for the coffee tables using the following information.

Direct labour hours per coffee table 1.5 hours
Cost per labour hour $25

 

Item Qtr1 Qtr2 Qtr3 Qtr4 Total
Production units 3500 4200 2700 6100 16500
Direct labour hours per unit
Total direct labour hours
Direct labour cost per hour
Total direct labour cost

Q7)As part of a practical test at an interview for the position of an accounts assistant, the accountant gave you the below budgeted statement of financial performance and asked you to consider the budget versus actual figures given for the end of the first quarter for Take Fast Ltd and complete the table with the variance amount, percentage of budget variance to actual and if the variance is favorable or unfavorable and answer the below mentioned questions. 

                                                                       Take Fast Ltd

Budgeted statement of financial performance

March 20xx budget v actual

  BUDGET ACTUAL VARIANCE AMOUNT VARIANCE % VARIANCE

F/UF

Sale: credit (30 days) $20,000.00 $47,500.00
Sale: cash $18,000.00 $16,800.00
Total $38,000.00 $64,300.00
Cost of goods sold $10,000.00 $9,000.00
Wages $8,000.00 $13,000.00
Electricity $3,000.00 $3,000.00
Rent $7,500.00 $7,500.00
Total $28,000.00 $32,500.00
Sales contribution $10,000 $31,800.00      
           
  1. From the figures shown, what type of business is it and what line/lines affect your answer?
  2. Based on the figures, what are the main aims of the business?
  3. If you were the manager with what would you be concerned about?
  4. What recommendations would you make to the client?

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FDA approves first biosimilar for certain breast, stomach cancers

FDA approves first biosimilar for certain breast, stomach cancers

On Dec. 1, the U.S. Food and Drug Administration (FDA) approved Ogivri (trastuzumab-dkst) as a biosimilar to Herceptin (trastuzumab) for the treatment of patients with breast or metastatic stomach cancer (gastric or gastroesophageal junction adenocarcinoma) whose tumors overexpress the HER2 gene (HER2+). This is the first biosimilar approved in the U.S. for the treatment of breast or stomach cancer. 

Read more via Fda.gov.

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Consumer-directed health plans have little effect on reducing unnecessary medical services

Consumer-directed health plans have little effect on reducing unnecessary medical services

Consumer-directed health plans have little or no effect on spending on low-value services, according to a study in the American Journal of Managed Care

Read more via Ajmc.com.

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Lifting restrictions on concealed carry guns increases violent crime

Lifting restrictions on concealed carry guns increases violent crime

Lifting restrictions on concealed carry guns increases violent crime, and laws restricting gun ownership for people convicted of domestic violence reduces killings of female domestic partners, according to an analysis in Science

Read more via News.stanford.edu and access the study via Science.sciencemag.org.

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Pearl Harbor: The Stories of Nurses Who Were There

Pearl Harbor: The Stories of Nurses Who Were There

You don’t often hear the stories of nurses who were present at Pearl Harbor on December 7, 1941 during the Japanese attack. The daughter of one of those nurses is trying to change that. Winnie Woll’s mother, Teresa Stauffer Foster, was one of several nurses on the base that day, and now Winnie gives lectures to remind us of the sacrifices those nurses made and how they led the way for so many of today’s nurses.

Click here to read more about Foster’s and other nurses’ experiences on December 7, 1941 and how Woll is sharing their stories today.

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Unit 3 Customer Service

Unit 3 Customer Service

Unit 3 Customer Service

Assignment front sheet

Unit 3 Customer Service

Qualification Unit number and title
Pearson BTEC Level 4 HNC Diploma Hospitality Management Unit 3 Customer Service
Student name Assessor name
HusamHelmi
Date issued Completion date(s) Submitted on:
02/10/2017 28/01/2018 28/01/2018
Learning Outcome  

Learning Outcome

Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no. Evidence

(Page no)

L O1 Understand customer service policies within business and services contexts 1.1 Discuss reasons for using customer service policies 1
1.2 Discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development 1
LO2

 

Understand the purpose of promoting a customer focused culture 2.1 Evaluate different communication methods and how these are used to best effect 1
2.2 Analyze how customer perception is influenced by customer service provision 1
LO3

 

 

 

Be able to investigate customer requirements and expectations

3.1 Assess sources of information on customer requirements and satisfaction levels

 

1
3.2 carry out research on customer requirements and satisfaction levels for a selected business, suggesting potential improvements 1
LO4

 

Be able to provide customer service within business and services contexts to meet required standards 4.1

 

4.2

Deliver customer service in a business and service environment.

Review own performance in the delivery of customer service and make recommendations for improvement.

Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.

Student signature:                                                                                       Date:

Lecturer declaration
Yes No

I certify that the work submitted for this assignment is complete and appears appropriate for marking.

Where work is not deemed complete or suitable for marking, please identify issues and any further deadlines.

New submission deadline as appropriate Date:

Lecturer name:

Lecture signature:                                                                                       Date:

Qualification BTEC Level 4 HNC Diploma in Hospitality Management(Pearson)
Unit Number and Title Unit 03: Customer Service
Unit Tutor HusamHelmi
Internal Verifier Imad Guenane Date Verified TBC
Assignment Title Hilton Customer service
Issue Date 02/10/2017 Submission Date 28/01/2018
Learning Outcomes Vocational Scenario (Context/Background)
 

LO1 Understand customer service policies within business and services contexts.

 

 

LO2 Understand the purpose of promoting a customer focused culture.

 

LO3 Be able to investigate customer requirements and

Expectations.

 

LO4 Be able to provide customer service within business and services contexts to meet required standards.

 

Purpose of this assignment:

This unit introduces learners to the principles and objectives of customer service, with a focus on business and services operations, for example hospitality, sports, and travel and tourism. The unit will help learners develop an understanding of the nature of a customer service culture and the principle of quality service in the business and services management environment. The units will help learners to appreciate how important information gathered from customers is and its relevance to improved delivery of services. Learners must ensure that their evidence relates to the hospitality industry.

Instruction: You are required to produce the tasks considering the guidance and relevant assessment criteria below. This should be written in a concise, formal business style using single spacing and font size 12 (in Time New Romans). You are required to make use of headings, paragraphs and subsections as appropriate, and all work must be supported with research and reference using the Harvard referencing system.

This assignment should be a total of 3,000 words(-/+10%).

Scenario

Hilton Hotels:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our staying true to our Vision, Mission, and Values.

Vision:

To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

Mission:

To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

Values:

Hospitality: “We’re passionate about delivering exceptional guest experiences.”

Integrity: “We do the right thing, all the time.”

Leadership: “We’re leaders in our industry and in our communities.”

Teamwork: “We’re team players in everything we do.”

Ownership: “We’re the owners of our actions and decisions.”

Now: “We operate with a sense of urgency and discipline”

Source:

Hiltonworldwide.com. (2017). Vision, Mission, and Values | Hilton Worldwide. [online] Available at: http://www.hiltonworldwide.com/about/mission/ [Accessed 19 Jun. 2017].

Task 1: Report
 Task 1 Assume that you are the trainee assistant Manager of one of Hilton Hotel branches in London. Your general manager has requested to review the customer service policies as well as the trainings offered to the staff. Hilton Hotels has a very good reputation Globally including the UK. However, there is room for further development through the continues enhancement of customer service and customer experience. You are requested to write a report in 2 parts, in which to address the following points:

Part 1

a)   Discuss the reasons for using customer service policies and Discusspurpose of evaluating a customer service policy, indicating how this can assist future staff training and development for your chosen organisation supported by applicable examples (AC: 1.1 & 1.2). 

b)  Evaluate different communication methods such as verbal, non-verbal, written and how these are used to best effect at Hilton hotels (AC: 2.1).

Analyse how customer perceptions are influenced by customer service provision at Hilton hotels supported by applicable examples (AC: 2.2).

Part 2

a)   Undertake a secondary research by assessing the sources of information on customer requirements and satisfaction levels at the given hospitality organisation (Hilton). (AC: 3.1)

Carry out primary research on customer requirements and satisfaction levels for the organisation (AC: 3.1), suggesting potential improvements supported by relevant examples.(AC: 3.2)

Please Note: You are required to present this newsletter in a good structure including title, introduction, main body and conclusion including appropriate theoretical references in line with ‘Harvard Convention’ where relevant. You need to adopt a critical stance and not only being descriptive in subject knowledge but showing analytical approach by using relevant examples from the given organisation to support your discussion.

 

 

 

 

 

Submission Format Assignment Task: Report writing
Criteria Covered LO1,2,and 3. M1,2,D1,2.
Task 2: Role Play/Presentation
LO4

Be able to provide customer service within business and services contexts to meet required standards

Task 2

a)      Deliver customer service in a business and service context based on the organisation of your choice. ( from AC: 4.1)

In this assessment activity you will work in groups of 3 students, in which one student will be a professional delivering customer service, one will be a difficult/angry/unhappy customer, and the third student will be the observer and in the same time he/she will record the role-play. The role-play should not be longer than 5-7 minutes.

b)      Review own performance in the delivery of customer service and make recommendations based on all the role plays carried out by everyone.(AC:4.2)

Please a write a reflection on it. 

 

 

 

Submission Format Role Play/Presentation
 

 

LO4. M3, D3.
Grading Criteria
Learning Outcome Pass Merit Distinction
 

LO1 Understand customer

service policies within

business and services

contexts

LO2 Understand the purpose of promoting a customer focused culture

 

 

1.1 discuss reasons for using customer service policies

1.2 discuss the purpose of evaluating a customer service

policy, indicating how this can assist future staff trainingand development

M1

Identify and apply strategies to find appropriate solutions

 

 

 

D1

Use critical reflection to evaluate own work and justify valid conclusions

 

D2

Take responsibility for managing and organising activities

 

2.1 evaluate different communication methods and how

these are used to best effect

2.2 analyse how customer perception is influenced by

customer service provision

M2

Select/design and apply appropriate methods/ techniques

 

LO3 Be able to investigate

customer requirements and

expectations

 

3.1 assess sources of information on customer

requirements and satisfaction levels

 

3.2 carry out research on customer requirements and

satisfaction levels for a selected business, suggesting

potential improvements

M2

Select/design and apply appropriate methods/ techniques

 

 

 

 

 

 

D3

Demonstrate convergent/lateral/creative thinking

LO4 Be able to provide customer service within business and services contexts to meet required standards 4.1 deliver customer service in a business and service environment.

4.2 review own performance in the delivery of customer service and make recommendations for improvement.

 

M3

Present and communicate appropriate findings

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades
 

Grade Descriptor

 

Indicative characteristic/s

 

Contextualisation

M1 Identify and find appropriate solutions An effective approach to study and research has been applied

Range of sources of information  from books, journals, articles, newspaper / data used in making the formal report

 

Learners should show clear evidence of innovative approach to argument that is likely to be expected at this level. Focusing on the scenario below addressing the questions, it should be evident in your writing   clear understanding of reasons for using customer service policies at Hilton hotels.Please consider within the policies customer requirements/ expectations product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation.

You should also address your participation in terms of research and information , data collection and analysis, communications  in your work.(Task 1)

M2 Select / design and apply appropriate methods / techniques Appropriate learning methods/techniques have been applied

 

Relevant theories and techniques have been evaluated

There should be clear demonstration of good discussion that will display a full understanding of the purpose of customer focused culture involving various types of communications within Hilton hotels. (Task 1)

You should address the importance of the benefits of improved service, primary research, secondary research and satisfaction levels of the hospitality organization of  your choice.(Task 1 part 2)

M3 Present and communicate appropriate findings Range of sources of information  from books, journals, articles, newspaper / data used in making the formal report

Information/ data used are synthesized and justified supported by relevant examples

In this part of the course work there should be clear evidence of learners being able to deliver customer service in business and service environment. Good display of originality should be evident in your formal presentation.

(Task 2)

D1 Use critical reflection to evaluate own and your peer work and justify valid conclusions Activities have been manage to a high standard

Autonomy/independent thought and analysis  has been demonstrated

 

In this part of the assignment learners should show, clear evidence of stimulating and rigorous argument that are likely to be expected at this stage. Focusing on the scenario below addressing the questions, it should be evident in your writing   clear understanding of reasons for using customer service policies at Hilton hotels.Please consider within the policies customer requirements/ expectations product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation.

 

You should also address your participation in terms of research and information , data collection and analysis, communications  in your work. Also a clear evidence of extensive study from various academic resources and demonstration of inventive approach to discussion should be apparent in your work.(Task 1)

D2 Take responsibility for managing and organising activities  

  • The main areas specified in the assignment have been critically analysed in terms of theory and practical application supported by appropriate examples
In this part of the course work there should be clear evidence of extensive study from various academic resources and demonstration of understanding will display a full understanding of the purpose of customer focused culture involving various types of communications within Hilton hotels supported by applicable examples. (Task 1)

You should address the importance of the benefits of improved service, primary research, and secondary research and satisfaction levels of the hospitality organization of your choice in a logical sequence.

(Task 1 part 2 )

 

D3 Demonstrate convergent /lateral /  creative thinking
  • Autonomy/independent thought and analysis  has been demonstrated

 

 

Exceptional display of originality in your discussion should be evident in your formal presentation. It should be evident in your presentation being able to deliver customer service in business and service environment supported by applicable examples referring to the hospitality organization of your choice.

(Task 2)

Evidence checklist Summary of evidence required by student Evidence presented

(tick)

Task 1P1 Discuss reasons for using customer service policies.
Task 1 P2 Discuss the purpose of evaluating a customer servicepolicy, indicating how this can assist future staff trainingand development.
Task 1 M1 Show appropriate use of structure (such as using table format) in describing customer service policy.
Task 1P3 Evaluation of different communication methods and howthese are used to best effect.
Task 1 P4 Analysis of how customer perception is influenced bycustomer service provision
Task 1 M2 Creative diagrams and pictures showing various communication methods and its uses.
Task 1 D1 Show evidence of innovative and creativity on the customer service policy designed.
Task 1 P5 Showing sources of information on customerrequirements and satisfaction levels.
Task 1 P6 A research on customer requirements andsatisfaction levels for a selected business, suggestingpotential improvements.
Task 1 D2 Valid conclusion and recommendation for improvement from the outcome of research conducted
Task 2 P7 Assessment of customer service skills and  demonstration of  the delivery of good customer service
Task 2 M3 Present and communicate appropriate findings
Task 2 P8/D3 Highlights of  what is needed to improve with constructive recommendations
Sources of information:

Cook, S. (2008) Customer Care Excellence: How to Create an Effective Customer Focus, London: Kogan Page.

Gerson, R. (1993) Measuring Customer Satisfaction, London: Kogan Page.

Journals

These journals contain up-to-date industry information, articles about current developments, advertisements for job vacancies and management data:

Caterer and Hotelkeeper magazine

Hotel Industry News

Hospitality magazine.

Websites

www.surveymonkey.com

A free service to create, share and analyse customer surveys

www.customerservicemanager.com

A website with free articles and a range of information (including books).

www.tripadvisor.co.uk

Links

This unit can be linked with the following units in this qualification:

• Unit 5: Food and Beverage Operations Management

• Unit 6: Rooms Division Operations Management

• Unit 7: The Developing Manager

• Unit 8: Marketing in Hospitality

Unit 13: Conference and Banqueting Management

• Unit 14: Hospitality Contract and Event Management

• Unit 21: Small Business Enterprise

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Unit35 Web Application Development

Unit35 Web Application Development

Unit35 Web Application Development

Module Booklet 

 Unit  Unit35: – Web Application Development
Unit level 5
Unit code K/601/1510
Credit Value 15
Qualification BTEC HND in Computing and Systems Development
Term Start Date 20 November 2017
Hand out date 20 November 2017
Submission Deadline 18 February 2018
Lecture 9 weeks
Revision Clinic 1 Week
Module Leader Rafiqul Islam

 Copyright Statement:

Copyright © – All rights reserved – UK College of Business and Computing

This document is the product and property of the UK College of Business and Computing and therefore may not be: shared with any external third party; reproduced in full or in part; or used in any other related manner whatsoever, without prior expressed written permission. This statement is for the attention of students, staff and external parties. In the case of copyright infringement, legal action will be exercised

  1. Introduction 

Unit35 Web Application DevelopmentThe internet has emerged as a dominating area of IT development. The ever-expanding applications within the global community that communicates, trades and exchanges information (seamlessly) has meant that the Internet and its associated technologies is a rapidly growing and changing area that requires in-depth knowledge as well as a wide range of skills. These web technologies have also been used to develop e-Commerce, intranet, extranet and social networking systems to meet the needs of modern businesses and associations.

Learners should already be familiar with website design and management, and will be able to apply their own web development skills to this unit. Learners will enjoy extending their web development skills by understanding the concepts of web-based applications using server-side technologies. This unit takes client-side web-development one step further by introducing server side application development. This unit focuses on server-side technologies and how server-side scripting can be used to create sophisticated web-based applications.

Learners will understand the concepts of web-based applications using one or more different server-side scripting languages, such as ASP, JSP and PHP. Many web-based systems also include database systems, which enables data to be processed dynamically. Learners will gain experience of developing web-enabled database systems, using SQL statements combined with server-side scripts to manage the process of information.

Learners will develop skills in specific techniques and also able to select when and where they are most appropriate, basing this decision on client and user needs. They will also ensure that their applications comply with the relevant legislation and guidelines. 

1.1 Aim: 

To enable learners to understand the concepts of web applications and apply the skills to develop and test web applications using server-side technologies.

1.2       Objectives 

On successful completion of this unit a learner will: 

  1. Understand the concepts of web application development
  2. Be able to design web applications
  3. Be able to implement web applications
  4. Be able to test web applications.
  5. Unit / Module Content 
  1. Understand the concepts of web application development 

Users: types eg expert, regular, occasional, novice, special needs; requirements, eg psychological, cultural, social and environmental, health and safety, education and work

Site analysis: purpose eg communication, real-time information, commercial, government, education, business, entertainment, downloading/uploading, web storage; fit for purpose, eg meets organisational and site objectives; planning, eg storyboarding, structure, hypermedia linkage, search engine key words, graphical design, user interface, audio/video sources, animation, text design; maintenance, eg plans, logs, disaster recovery, testing

Accessibility: features eg alternative text, resizable fonts, support for screen readers, adjustable fonts

Legislation: laws, guidelines and standards, eg Disability Discrimination Act, Data Protection Act, E-Commerce Regulations Act, W3C validation, copyright and intellectual property rights

Functionality: functions, eg shopping cart, reserve order, manage user profile, web content management, upload files

Scripting languages: server-side eg ASP (Active Server Pages), ASP.NET, PHP (HypertextPre-processor), JSP (Java Server Pages), Cold Fusion, Perl, Java Applet, Flash; advantages eg faster processing time, data processing, data storage; client-side eg JavaScript, VBScript

Security:security requirements, eg user accounts, account restrictions, procedures forgranting and revoking access, terms of use, system monitoring

2 Be able to design web applications

Identification of need: nature of interactivity eg online transactions, static versus dynamic; client needs and user needs, eg image; level of security, eg user/administrator access; development timescales, support and maintenance contracts, costs, visibility on search engines; end user need eg appropriateness of graphics, complexity of site, delivery of content 

Design tools: concept designing, eg mood boards, storyboarding; layout techniques eg frames, tables, block level containers (DIV), inline containers (SPAN); templates; colour schemes; screen designs, use case diagrams, pseudo code; other eg outline of content; database design, eg data flow diagrams, entity relationship diagrams

Database design: documenting the design; back end design, eg defining relationships, normalisation, naming conventions; front end design, eg user interface, security measures

3 Be able to implement web applications

Structure: layout of pages; navigation; format of content and cascading style sheets (CSS); page elements, eg headings, rules, frames, buttons, text and list boxes, hyperlinks/anchors,graphical images, clickable images/maps; interactive features, eg catalogue of products,shopping cart; images and animation

Content: proofed, correct and appropriate; reliability of information source; structured forpurpose, eg prose, bullets, tables

Development: mark-up languages eg HTML (Hypertext Mark-up Language), DHTML (DynamicHypertext Mark-up Language); client-side scripting languages eg JavaScript, VBScript; featuresand advantages of software languages; web authoring software tools

Tools and techniques: navigation diagram eg linear, hierarchy or matrix; building interactivitytools, eg pseudo-code for client-server scripting; adding animation and audio/visualelements; ensuring compliance with W3C; meta-tagging; cascading style sheets

Server-side interaction: manage and process data, eg client, server; action events, actionresponses, login/logoutServer-side scripting languages: ASP, JSP, PHP, Cold Fusion, Perl

Database connectivity: common methods of using/accessing databases on a web server egSQL (Structured Query Language), MySQL, ODBC (Open Database Connectivity), JDBC (JavaDatabase Connectivity), ADODB (ActiveX Data Objects).

Web-programming concepts: objects, eg response, request, application, session, server,error, file system, text stream, drive, file, folder, dictionary, ADO; components, eg email, file,file uploads, date/time; syntax, variables, procedures, forms, cookies, sessions, applications. 

4 Be able to test web applications 

Review: functionality testing (user environments, links and navigation); content; check against user requirements; user acceptance; audit trail of changes.

Mechanisms: browser compatibility testing, platform testing, script-language testing; valid HTML, server-script and database-script code; checking functionality against requirements, check internal and external hyperlinks to other web pages and media content (web files, web documents, images), error detection, error messages, dry running.

Feedback: record feedback, eg surveys, questionnaire, interviews; analyze feedback; present results

Supportive documentation: test plan (test data, expected results, actual results); test results; programmer guidance; user guidance (instructions)

Testing by: types eg administrator, user, automated scripts. 

Knowledge and Understanding: 

  • To understand the website design concepts like, users, accessibility, site analysis, design and environment.
  • To design an interactive website.
  • Understanding about design tools.
  • Understand the structure of Website, & content.
  • Understand the development of website.
  • Understand the tools and techniques used for development of website.
  • Able to document the website implemented.
  • Able to support the website. 
  1. Learning Outcomes and Assessment Criteria:
  1. Teaching plan for the term / Scheme of Work

Accrediting Body:  EDEXCEL

Course: BTEC HND IN COMPUTING AND SYSTEM DEVELOPMENT                           

Unit: 35 WEB APPLICATION DEVELOPMENT 

Week & Session Lecture Schedule Outcome of session Activity/seminar and formative assessment Resources
Week 1

Session 1

 

Introduction to the

module

Breakdown of Learning

Outcomes

Explanation of the

assessment model

Introduction to the module, awareness of the awarding body, assessment criteria and the mode of assessment

 

 

 

 

Role play and individual induction, helping to know each other.

General Overview of the Module and significance of the Module as a component part of the BTEC Higher National

Module handbook and PowerPoint slides prepared by Module Leader

 

 

Week 1

Session 2

 

Introduction to website concepts (design, environment).

Web Servers,

HTML, FTP, SSH

 

At the end of this session, learner’s will be able:

ü  AC 1.1 critically evaluate the functions and advantages of web applications

ü  AC 1.2 critically compare different types of server-side and client-side scripting language

 

 

Case study and addressing the outcome

Activity: Individual and group interaction related to HTML and Web Servers

HTML file; FTP to publish HTML on the server.

PowerPoint slides from: books and Websites
Week 2

Session 3

 

Introduction to HTML5

Introduction to web authoring software tools

 

After this session, learners will be able to:

ü  AC 1.1 critically evaluate the functions and advantages of web applications

ü  AC 1.2 critically compare different types of server-side and client-side scripting languages

ü  AC 1.3 examine web security concerns and make recommendations for security improvements

 

Practical and addressing the learning outcome

Activity: Practical on the use

of HTML5, Publishing content

on the Web using HTML.

PowerPoint slides

From books and Websites and Lab Practice

 

Week 2

Session 4

 

Design of interactive

websites: Requirements

Analysis and introduction

to UML.

Introduction to CSS

 

After this session, learners will be able to:

 

ü  AC 2.1 design a web application to meet a given requirement

ü  AC 2.2 synthesis client-side and server-side functionality in a web application

Practical, case study and addressing the learning outcome

Activity: CSS practise – using

IDs, classes and

layout control;

PowerPoint slides

From books and Websites  and research

Week 3

Session 5

 

 

JavaScript (Fundamentals,

variables, Loop)

After this session, learners will be able to:

 

ü  AC 3.1 implement a web application to a prepared design using client-side and server-side scripting languages

Case study and addressing the learning outcome

 

Activity: JavaScript practice

– variables, if-else, loop

PowerPoint slides

From books and Websites  and research

Week 3

Session 6

 

 

JavaScript (Functions, Events, Cookies) After this session, learners will be able to:

 

ü  AC 3.1 Implement a web application to a prepared design using client-side and server-side scripting languages

 

Case study and addressing the learning outcome

 

Activity:  JavaScript practice

– calling functions

PowerPoint slides

From books and Websites  and research

Week 4

Session 7

 

Introduction to PHP:

Syntax, variable, decision making, loop

After this session, learners will be able to:

 

ü  3.2 implement a web-enabled database management system to store, retrieve and manipulate data in a web application

Case study and addressing the learning outcome

 

Activity: PHP practice- variable, decision making, loop

 

PowerPoint slides

From books and Websites  and research

Week 4

Session 8

 

PHP-Arrays, string, get and post After this session, learners will be able to:

 

ü  AC 3.2 implement a web-enabled database management system to store, retrieve and manipulate data in a web application

Case study and addressing the learning outcome

 

Activity: PHP practice-Scripting examples

with String

processing and

Selection

PowerPoint slides

From books and Websites  and research

Week 5

Session 9

 

 

PHP and MySQL After this session, learners will be able to:

 

ü  AC 2.3 apply a database design for use in a web application

Practical, case study and addressing the learning outcome

Activity: Database connectivity

through MySQL

PowerPoint slides

From books and Websites  and research

Week 5

Session 10

 

 

PHP and MySQL (Continued) After this session, learners will be able to:

 

ü  3.3 identify and implement opportunities for error handling and reporting

Practical, case study and addressing the learning outcome

Activity: Database connectivity

through MySQL

 

PowerPoint slides

From books and Websites  and research

Week 6

Session 11

 

 

PHP: Processing Data from

HTML forms

After this session, learners will be able to:

 

ü  AC 3.1 implement a web application to a prepared design using client-side and server-side scripting languages

ü  AC 3.2 implement a web-enabled database management system to store, retrieve and manipulate data in a web application

Practical, case study and addressing the learning outcome

Activity: User requests and

backend processing

PowerPoint slides

From books and Websites  and research

Week 6

Session 12

 

 

PHP: Processing Data from HTML forms ( Continued) After this session, learners will be able to:

 

ü  AC 3.3 identify and implement opportunities for error handling and reporting

Practical, case study and addressing the learning outcome

Activity: User requests and

backend processing

PowerPoint slides

From books and Websites  and research

Week 7

Session 13

 

 

 

PHP and Testing Strategies

After this session, learners will be able to:

 

ü  AC 4.1 critically review and test a web application using a webenabled database management system

ü  AC 4.2 analyse actual test results against expected results to identify discrepancies

Practical, case study and addressing the learning outcome

Activity:  Developing a small

sample application

 

PowerPoint slides

From books and Websites andresearch

Week 7

Session 14

 

 

 

 

PHP and Testing Strategies (Continue)

After this session, learners will be able to:

 

ü  AC 4.3 critically evaluate independent feedback on a developed web application and make recommendations for improvements

 

Practical, case study and addressing the learning outcome

Activity: Developing a small

sample application

 

PowerPoint slides

From books and Websites andresearch

Week 8

Session 15

 

 

PHP and advanced data

management.

 

After this session, learners will be able to:

 

ü  AC 2.4 evaluate alternative designs and solutions to meet a given requirement

Practical, case study and addressing the learning outcome

Activity: Working with

Databases/XML

 

PowerPoint slides

From books and Websites andresearch

Week 8

Session 16

 

PHP and advanced data management (Continued) After this session, learners will be able to:

 

ü  AC 4.4 create user documentation for a developed web application.

Practical, case study and addressing the learning outcome

Activity: Introduction to 3rd

party APIs

PowerPoint slides

From books and Websites andresearch

Week 9

Session 17

PHP and advanced data management (Continued) AC 4.4 create user documentation for a developed web application. Practical, case study and addressing the learning outcome

Activity: Introduction to 3rd

party APIs

Week 9

Session 18

PHP and advanced data management (Continued) Create a database systems using PHP.
Week 10

Session 19

Assessment and Feedback Assessment and Feedback Assessment and Feedback Assessment and Feedback
Week 10

Session 20

Assessment and Feedback Assessment and Feedback Assessment and Feedback Assessment and Feedback

 Recommended text and links: 

Books

  1. Hogan, Brian P., et al. Web Development Recipes. Pragmatic Bookshelf, 2012.
  2. Glass, Michael K., et al. Beginning PHP, Apache, MySQL Web Development. John Wiley & Sons, 2004.
  3. Welling, Luke, and Laura Thomson. PHP and MySQL Web development. Sams Publishing, 2003.
  4. Robbins, Jennifer Niederst. Learning web design: A beginner’s guide to HTML, CSS, JavaScript, and web graphics. ” O’Reilly Media, Inc.”, 2012.
  5. McFarland D – CSS: The Missing Manual, second edition (Pogue Press, 2009) ISBN 9780596802448
  6. McFarland D – JavaScript: The Missing Manual, first edition (Pogue Press, 2008) ISBN 9780596515898

Websites 

  1. https://www.tutorialspoint.com/
  2. thebestdesigns.com/
  3. w3.org
  4. w3schools.com
  5. webdesignfromscratch.com/articles-and-tutorials/

 Lecturer:

Campus: PR/WH

Contact details: 

Teaching and Learning Activities: 

The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.

Teaching Ethos: 

The College’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

  1. Methods of Delivery: 

LECTURES:

These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.

SEMINARS:

These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills. 

CASE STUDIES:

An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work. 

Plagiarism: 

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work.Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)  

Academic Misconduct’ Statement:

Academic Misconduct’ is a term used to describe a deliberate attempt by a student to take unfair advantage over other students to undermine the quality, standards and credibility of the programmes and qualifications offer by UKCBC. Academic Misconduct includes: plagiarism; collusion; falsification; replication; cheating; bribery; and impersonation. A student suspected of Academic Misconduct will be investigated by the College and appropriate action will be taken.

Contract Cheating’ Statement:

‘Contract Cheating’ is defined by the Quality Assurance Agency (QAA) as occurring when, “a third party completes work for a student who then submits it to an education provider as their own, where such input is not permitted.” Such third party companies have become known as ‘essay mills’, and it is the responsibility of students to avoid contact and association with such third party companies throughout their entire period of study. A student suspected of Contract Cheating will be investigated by the College and appropriate action will be taken. 

  1. Assessment: 

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified. 

  • Contribution: 100% of the module
  • Outline Details: Individual report approx. 4000 words.
  • Details enclosed in the assignment brief.
  • All diagrams used must be appropriate and labelled and sources cite

6.1 ASSIGNMENT BRIEF

Unit Number and title 35: Web Application Development
Qualification BTEC HND CSD Level 05
Start Date 20 November 2017
Deadline/ Hand-in 18 February 2018
Assessor  

 TASK 1 to TASK 4: You are required to follow the instructions as specified towards each task and support with a research by using supportive materials like books, websites, etc., and give a feedback on the findings by relating your arguments to the relevant case studies as specified towards each task:

LO1. Understand the concepts of web application development 

Task 1 you are required to address the assessment criteria, by using supportive materials, like books, websites, etc., and give a feedback on the findings by relating your arguments to the given assessment criteria ( P1.1,P1.2 & P1.3)  as specified below. 

P1.1 –critically evaluate the functions and advantages of web applications

P1.2 – critically compare different types of server-side and client-side scripting languages.

P1.3 – examine web security and make recommendations for security improvements. 

Case Study -Task 2, 3&4 

Design and implement an interactive web applicationwith a web enabled database management system for a company of your choice. Your web must include client-side and server-side functionality and a web-enabled database management system, to store, retrieve and manipulate data in a web.

There are some requirements provided below. However, it is required to identify the requirements of the chosen company to design and implement an interactive web application with a web enabled database management system.

  • The website which develop, should reflect the 3-tier architecture
  • Front-end and the back-end need to be connected properly.
  • The followings need to be included in your home page
    • The company logo
    • The company name
    • Proper dropdown menu bar
    • The company aims and objectives
    • The footer of the website
    • Links to other pages
    • Few images which provide an idea about the business functions of the company.
  • You should include minimum of 4web pages which show the user interaction
  • You should use standard font sizes, colours, when you develop your site.
  • You are free to use any scripting language such as Client-side and server-side development scripting languages or any website development platform such as Joomla, WordPress or any other platform during the development process.
  • You should use an appropriate DBMS in order to show the database connectivity. You may use MySQL, SQL Server, DB2 or Oracle or any other Data base management system.

LO2 Be able to design web applications 

Task 2 : you are required to identify requirements and  design a web application and a web enabled database systems for the chosen organisation of your choice.

P2.1 designs a web application to meet requirements given in the case study.

P2.2 synthesise client-side and server-side functionality in a web application.

P2.3 apply a database design for the given scenario.

P2.4 evaluate alternative designs and solutions to meet the given requirement as explained in the case study.

LO3 . Be able to implement web applications 

TASK 3.  You are required to implement the above (task2) designed web site and the web enabled database systems using scripting languages or any suitable development platform for the chosen company in Task 2.

P3.1implement a web application to a prepared design using client-side and server-side scripting languages.

P3.2- implement a web-enabled database management system to store, retrieve and manipulate data in a web application.

P3.3 identify and implement opportunities for error handling and reporting for the given case study. 

LO4 . Be able to test web applications 

Task 4 you are required to test the implemented system created in the Task 3.

P4.2- analyse actual test results against expected results to identify discrepancies

P4.3 critically evaluates independent feedback on a developed web application and make recommendations for improvements

P4.4 creates user documentation for a developed web application in task 3.

6.2  Evidence Checklist

Learning Outcomes

 

Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to:  Task No

 

Evidence Check list
LO1

Understand the concepts of web application development

1.1 critically evaluate the functions and advantages of web applications 1  
1.2 critically compare different types of server-side and client-side scripting languages 1  
1.3 examine web security concerns and make recommendations for security improvements 1  
 

LO2

Be able to design web

applications

2.1 design a web application to meet a given requirement 2  
2.2 synthesise client-side and server-side functionality in a web application 2  
2.3 apply a database design for use in a web application 2  
2.4 evaluate alternative designs and solutions to meet a given requirement 2  
LO3

Be able to implement web

applications

 

3.1

implement a web application to a prepared design using client-side and server-side scripting languages  

3

 
  3.2 implement a web-enabled database management system to store, retrieve and manipulate data in a web application 3  
3.3 identify and implement opportunities for error handling and reporting 3  
LO4

Be able to test web applications

 

4.1

critically review and test a web application using a web enabled

database management system

 

4

 
  4.2 analyse actual test results against expected results to identify discrepancies 4  
4.3 critically evaluate independent feedback on a developed web application and make recommendations for improvements 4  
4.4 create user documentation for a developed web application 4  

6.3 Contextualisation grid to achieve higher grade 

M1. Identify and apply strategies to find appropriate solutions.  Relevant theories and techniques have been application.

Complex problems with more than one variable have been explored.

an effective approach to study and research has been applied

To achieve M1, you will identify and apply strategies to find appropriate solutions to the given case study and use of relevant theories particular emphasis on (1.2), and techniques (2.1).
M2. Select/ design and apply appropriate methods/ techniques. A range of methods and techniques has been applied.

a range of sources of information has been used

complex information/data has been synthesised and processed

To achieve M2, the learner have apply appropriate methods and   used suitable techniques with a particular focus on (3.3) (2.4), for the given case study.
M3. Present and communicate appropriate findings. Appropriate structure and approach has been used.

coherent, logical development of principles/concepts for the intended audience

the communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.

 

To achieve M3 the leaner must present the work with appropriate structure and present and communicate the findings across the tasks 1 to 4. Technical languages accurately used in all part of the assignment.

 

D1. Use critical reflection to evaluate own work and justify valid conclusion. Synthesis has been used to generate and justify valid conclusions

self-criticism of approach has taken place

realistic improvements have been proposed against defined characteristics for success

To achieve D1 you will have addressed the Criteria’s with valid conclusions, with special reference to 2.4 and 4.3 justifying improvements and characteristics of success towards the developed web application. Realistic improvements have been proposed for the solution implemented for the given case study.
D2. Take responsibility for managing and organizing activities. Substantial activities/ projects or investigations have been planned, managed and organized.

activities have been managed

the importance of interdependence has been recognised and achieved.

To achieve D2 you will have used substantial activities have been planned, managed and organized across your assignment with special reference to design and implementation of a web application for the given case study.
D3. Demonstrate convergent, lateral and creative thinking Ideas generate and decisions taken.

self-evaluation has taken place

problems have been solved

effective thinking has taken place in unfamiliar contexts

To achieve D3 the learner expected to demonstrates new ideas or suggestions as improvements for the new web application systems. The new web application system also demonstrates creative thoughts.

6.4 Assignment Guidelines:

File Format

  • Assignments should be uploaded on E-Learning platform before the deadline
  • Assignments submitted after the deadline will not be accepted unless mitigating and may be entitled for a late fee.
  • Assignments must be submitted in one of the following file formats: .doc, .docx, .xls, .xlsx or .pdf
  • Do not submit html files, web pages, CAD files, Visio (.vsd), PowerPoint (.ppt) or zip files unless these are specifically required for your course
  • If you are not sure about the file format required contact your lecturer

Assignment Format

  • Use a common format for the questions, for example:
  • Introduction (analyse the question.)
  • Underpinning Knowledge (write about the relevant theory/points)
  • Applied knowledge (Data Analysis)
  • Conclusions and Recommendations (summarising the whole scenario keeping in view pass, merit, distinction criteria.)
  • In order to PASS you need to address all the LO
  • In order to get a MERIT you need to address the characteristics of Pass and address M1, M2,M3
  • In order to get a DISTINCTION you need to address the characteristics of Pass, merit and address D1, D2 and D3

Fonts

  • Use a clear, readable font such as Verdana, Calibri, Tahoma or Arial, and be consistent and use the same font throughout
  • Use black text on a white background. Avoid coloured backgrounds or text in a colour other than black unless you have special permission to use them (for example, if you’re dyslexic)
  • Use 12 point for the body of your assignment

Spacing

  • Use 1.5 or double spacing and fairly wide margins: this leaves room for the marker’s comments
  • Leave a blank line between paragraphs
  • If the questions are short, leave a blank line between each question; If they are long, start each question on a new page
  • Left-justify your work (also known as left-aligned). AVOID block-justified (flush left and right); it might look tidy, but it is harder to read as it can result in gaps between words.
  • Headings
  • Use bold for headings. Do not use underlining or italics
  • Essays do not usually require subheadings; reports usually do

Title Page

  • The title and number of the assignment
  • The course number and name
  • The due date
  • Your full name and student number
  • This information should be centred, starting approximately one third of the way down the page

Numbering

  • Number all pages except the title page
  • Tables and figures must be numbered and clearly labelled
  • Table captions are placed above the table, while captions for a figures go below the figure
  • Do not number the items in a Reference List

Headers and Footers 

  • Insert a header or footer on each page (except the title page). It should contain:
  • your name (last name, first name/s)
  • your student number
  • the assignment number
  • the page number

Word Count

  • The (approx) word limit for this assignment 4000 to 4500 words
  • Any specified word limit in the assignment brief is for guidance purpose only. It is there to give an indication of the level of depth that may be needed to provide sufficient evidence.
  • You will not be penalised for producing work outside this limit but should ensure your word count is adequate to meet the assessment objectives.
  • Remember that the title/title page, reference list and appendices are not included in the word count

Reference List 

  • You must ensure that all external sources used to provide evidence in your work must be referenced accordingly to avoid plagiarism and collusion
  • All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit)
  • You must use correct and consistent Harvard referencing style
  • A full reference list should be at the end of the assignment, and should start on a new page labelled ‘References’ or ‘Reference List’
  • Do not include a ‘Bibliography’

Appendices

  • Use for information that is too long to include in the body of your assignment
  • Use for information that supplements or complements the information you are providing
  • Start each appendix (if applicable) on a new page. If there’s just one appendix label it ‘Appendix’ without a number, but if there are more than one label them Appendix A, Appendix B, etc. In the main text of your assignment, refer to the Appendix by the label, e.g. Appendix A.
  1. Glossary of terms used for internally assessed units

This is a summary of the key terms used to define the requirements within units.

 

Term Definition
Analyse Present the outcome of methodical and detailed examination either:

●      breaking down a theme, topic or situation in order to interpret and study the interrelationships between the parts and/or

●      of information or data to interpret and study key trends and interrelationships.

Analysis can be through activity, practice, written or verbal presentation.

Apply Put into operation or use.

Use relevant skills/knowledge/understanding appropriate to context.

Arrange Organise or make plans.
Assess Offer a reasoned judgement of the standard/quality of a situation or a skill informed by relevant facts.
Calculate Generate a numerical answer with workings shown.
Compare Identify the main factors relating to two or more items/situations or aspects of a subject that is extended to explain the similarities, differences, advantages and disadvantages.

 

This is used to show depth of knowledge through selection of characteristics.

Compose Create or make up or form.
Communicate Convey ideas or information to others.

 

Create/construct skills to make or do something, for example a display or set of accounts.

Create/Const ruct Skills to make or do something, for example, a display or set of accounts.
Critically

analyse

Separate information into components and identify characteristics with depth to the justification.
Critically evaluate Make a judgement taking into account different factors and using available knowledge/experience/evidence where the judgement is supported in depth.

 

Term Definition
Define State the nature, scope or meaning.
Describe Give an account, including all the relevant characteristics, qualities and events.
Discuss Consider different aspects of a theme or topic, how they interrelate, and the extent to which they are important.
Demonstrate Show knowledge and understanding.
Design Plan and present ideas to show the layout/function/workings/object/system/process.
Develop Grow or progress a plan, ideas, skills and understanding
Differentiate Recognise or determine what makes something different.
Discuss Give an account that addresses a range of ideas and arguments.
Evaluate Work draws on varied information, themes or concepts to consider aspects, such as:

●      strengths or weaknesses

●      advantages or disadvantages

●      alternative actions

●      relevance or significance.

Students’ inquiries should lead to a supported judgement showing relationship to its context. This will often be in a conclusion. Evidence will often be written but could be through presentation or activity.

Explain To give an account of the purposes or reasons.
Explore Skills and/or knowledge involving practical research or testing.
Identify Indicate the main features or purpose of something by recognising it and/or being able to discern and understand facts or qualities.
Illustrate Make clear by using examples or provide diagrams.
Indicate Point out, show.
Interpret State the meaning, purpose or qualities of something through the use of images, words or other expression.
Investigate Conduct an inquiry or study into something to discover and examine facts and information.
Justify Learners give reasons or evidence to:

●      support an opinion

●      prove something is right or reasonable.

Outline Set out the main points/characteristics.
Plan Consider, set out and communicate what is to be done.

 

Term Definition
Produce To bring into existence.
Reconstruct To assemble again/reorganise/form an impression.
Report Adhere to protocols, codes and conventions where findings or judgements are set down in an objective way.
Review Make a formal assessment of work produced.

 

The assessment allows learners to:

●      appraise existing information or prior events

●      reconsider information with the intention of making changes, if necessary.

Show how Demonstrate the application of certain methods/theories/concepts.
Stage and manage Organisation and management skills, for example, running an event or a business pitch.
State Express.
Suggest Give possible alternatives, produce an idea, put forward, for example, an idea or plan, for consideration.
Undertake/ carry out Use a range of skills to perform a task, research or activity.

 

This is a key summary of the types of evidence used for BTEC Higher Nationals:

 

Type of evidence Definition
Case study A specific example to which all students must select and apply knowledge.
Project A large scale activity requiring self-direction of selection of outcome, planning, research, exploration, outcome and review.
Independent research An analysis of substantive research organised by the student from secondary sources and, if applicable, primary sources.
Written task or report Individual completion of a task in a work-related format, for example, a report, marketing communication, set of instructions, giving information.
Simulated activity/role play A multi-faceted activity mimicking realistic work situations.
Team task Students work together to show skills in defining and structuring activity as a team.
Presentation Oral or through demonstration.
Production of plan/business plan Students produce a plan as an outcome related to a given or limited task.
Reflective journal Completion of a journal from work experience, detailing skills acquired for employability.
Poster/leaflet Documents providing well-presented information for a given purpose.

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